SAP Knowledge Base Article - Public

2829957 - Missing Characters from downloaded Adhoc Report file name

Symptom

Characters from non-English languages like Chinese, Japanese, Korean, Russian etc. are missing from Ad Hoc report export's file name for Ad Hoc reports.

Environment

 SAP SuccessFactors HCM Suite

Reproducing the Issue

Navigate to Report Center

Scenario 1 : Offline

Run any Adhoc Report which contains characters from languages like Chinese, Japanese, Korean, Russian etc. in its name

  1. Select offline and chose any format
  2. Click Generate Report

Good Case

  1. Go to "Scheduled Reports" section present under "Switch to Classic View"
  2. Once the job gets completed download the report
  3. Downloaded file name contains all the characters

Bad Case 

  1. Go to "My Jobs" section present under "View Schedules"
  2. Once the job gets completed download the report
  3. In the downloaded file name, you can see that characters are missing

Scenario 2 :Online

Run any Adhoc Report which contains characters from languages like Chinese, Japanese, Korean, Russian etc. in its name

  1. Select online and wait until the data gets loaded
  2. Download the report in any format
  3. Downloaded file name contains all the characters

Scenario 3 : Edit

Edit any Adhoc Report which contains characters from languages like Chinese, Japanese, Korean, Russian etc. in its name

  1. Click Generate and wait until the data gets loaded
  2. Download the report in any format
  3. In the downloaded file name, you can see that characters are missing

Cause

Issue is being investigated by our Engineering team

Resolution

The issue is currently being investigated by our Engineering team.

Internal ticket number (for reference and can be access by SAP employees only): AYT-26105

Interim Workaround:
Download the Adhoc reports from "Scheduled Reports" section present under "Switch to Classic View"

Keywords

AYT-26105, Report, Center, languages, Chinese, Japanese, Korean, Russian, Generate, Characters, Missing, Switch, Classic, View, Scheduled, Reports, Download, Adhoc, View, Schedules, My Reports, Format, Offline, Online, Completed, Ad, Hoc , KBA , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , LOD-SF-ANA-EXP , Report Exports (Ad Hoc, YouCalc, ORD) , Bug Filed

Product

SAP SuccessFactors HCM Suite all versions