SAP Knowledge Base Article - Public

2829914 - Created By Field Shows Same User in Tickets Created from Ask HR

Symptom

In tickets created from the Ask HR portal, the same user is maintained in the Created By field. Instead, you expect to see the employees that created the ticket.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. In the Advanced Filter, filter Source: Internet.
  4. Same user ABC (ABC represents the user name) is maintained in the Created By column, instead of the employee that created each ticket.

Cause

User ABC is the superadmin maintained in the Ask HR settings.

Resolution

Created By field always shows the user configured in SCP Destination settings. In order to refer to the employee, use field Reported By.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications all versions