SAP Knowledge Base Article - Public

2829910 - Changes to Assessment is not reflecting on the user side - LMS

Symptom

Admin made some changes to an assessment (changed a question), but the change is not reflecting when users launch the exam.

Environment

SAP Successfactors Learning Management System

Reproducing the Issue

1. Assign a course with an assessment to a user

2. User already launches the course / assessment

3. Admin makes changes to the assessment (eg. changed a question)

4. User re-launches the assessment, but does not see the changes made by the admin

Cause

Once a user launches a course and it is in progress (not yet completed), the contents of the course including the assessments will still reflect the original version (or the version that was assigned to the user), and not the new version. This is by design for auditing and continuity purpose functionality.

Resolution

If customer wishes to reflect the changes, the course should be unassigned and re-assigned back to the user. This will push out the new version to the user as this will refresh the entire assignment to the users after the changes are made.

You may use the User Needs Mgt tool to do this. Here is a KBA guide on how to do that: 2184107

You may also use content reassignment wizard. You may refer to the SAP HELP Guide :

https://help.sap.com/viewer/5fae31b1299d4033b665edabea7b9087/1908/en-US/3c74ae547193411ebc2297a9c7f8d593.html

Keywords

LMS, Learning, Content, Exam, Assessment, Modify, Modify assessment, modify content, reassign, reassignment, reflect changes, reflect modification, changes to content does not reflect, changes to assessment does not reflect , KBA , LOD-SF-LMS-ASB , Assessment Builder , Problem

Product

SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902 ; SAP SuccessFactors Learning 1905 ; SAP SuccessFactors Learning 1908 ; SUCCESSFACTORS LEARNING 1911