SAP Knowledge Base Article - Public

2829883 - Renumbering of items in a Sales Quote is not possible: "Action RENUMBER_ALL_ITEMS not possible; action is disabled"

Symptom

 Renumbering of items in a Sales Quote is not possible, you get the message: "Action RENUMBER_ALL_ITEMS not possible; action is disabled".

Environment

SAP Cloud for Customer - Sales

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales quotes view.
  3. Open Sales Quote XYZ (XYZ stands for a Sales Quote).
  4. Go to the Products facet.
  5. Click More > Renumber.
  6. Change the number of an item.
  7. Save.

Cause

The Sales Quote XYZ contains items that are read-only (for example if the items are replicated from an external system) and these cannot be renumbered.

For performance reasons, we don’t check each item’s number-editability in advance. Therefore, the button is displayed and the user can click it. Only then the editability of the number of each item is checked and, if at least one is read-only, the renumber is rejected.

Resolution

This is the designed system behaviour.

Keywords

items, renumber, sales quote, products , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions