SAP Knowledge Base Article - Public

2829595 - E-mail Content in Workflow Rules

Symptom

You would like to download the e-mail content/ template which was used in a workflow rule.

Environment

SAP Cloud for Customer - Sales

Reproducing the Issue

  1. Go to the Administrator work centre.
  2. Navigate to the Worfklow Rules view.
  3. Open any workflow rule with e-mail content/ html template.

There is no option to download this content.

Cause

The option to download e-mail content/ html templates from workflow rules is not currently available in the C4C system.

Resolution

We recommend that you keep the html templates saved on your side.

Keywords

email, e-mail, template, wfr , KBA , LOD-CRM-SC-TMP , Template , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer add-ins all versions