SAP Knowledge Base Article - Public

2828905 - Custom Tile Not Saving Video / Media

Symptom

When creating a custom tile the embedded video / media is not saving. 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Create a custom tile
  2. Under the 'Content' section - insert/edit media
  3. Add the source URL
  4. Save tile 
  5. Go to home page open the newly created custom tile 
  6. Result - video is not saved and tile defaults to generic text

Cause

The following feature is enabled in provisioning "Enable filter for source code in Company Resources and Custom RTE Homepage Tiles".

Resolution

Disable "Enable filter for source code in Company Resources and Custom RTE Homepage Tiles" in provisioning and edit the tile again to re-include the source URL.

Please contact customer support or your partner to disable the feature from Provisioning.

Keywords

Custom Tile not saving video, tile not saving video, defualts back to generic text, video not embedded on homepage tile , KBA , LOD-SF-PLT-TIL , Custome Tile Issues , How To

Product

SAP SuccessFactors HXM Core all versions