SAP Knowledge Base Article - Public

2828747 - Candidate Keyword and Item Search

Symptom

When searching for a candidate with the "CV or Cover Letter Contains" search. The expected candidate is not appearing in the results, even though we know their CV contains  the search criteria.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Using either four of the search logics "the exact phrase, any/all of the keywords, the boolean string" search for a known word or phrase in a candidates CV or Cover Letter.

The candidate is not returned in the search results.

Can Search.png

Cause

This is because the candidate is a duplicate candidate.

Resolution

Once the duplicate candidate profiles are merged, the candidate became searchable once again.

Keywords

candidate, keyword and item search, duplicate candidate, not searchable, resume search, cv search, cover letter search , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions