SAP Knowledge Base Article - Public

2827126 - Credit Memo is not Reflecting in Customer Account Monitor

Symptom

You have created manual Credit Memo and Journal Entry got created. But, the entry is not reflecting in Customer Account Monitor.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Receivables work center.
  2. Go to the Receivables - > Customer Accounts view.
  3. Search for the Customer Account ID: PQR (Here PQR represent customer account id).
  4. Click on View tab.
  5. Go to Trade Receivables -> Invoices / Payment tab.
  6. Search for Credit Memo ID: 123 and no records found.

Cause

You have provided 100% discount for the item selected  and hence total amount is zero. You can check information in the below steps.

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for credit memo:XYZ (Here XYZ represents Credit memo id).
  4. Select the Credit Memo and click on Edit tab.
  5. Click on View All tab.
  6. Go to the Items tab.
  7. You can see Discount (%) is showing as -100

Resolution

You cannot view the Credit memo in the customer account monitor when there is a 100% discount provided and total amount is zero. System behaviour as designed.

Keywords

Credit memo not posted in to account, Credit memo is missing, Customer account monitor , KBA , AP-ACC-LMV , Accounting Lease Management Valuation , Problem

Product

SAP Business ByDesign all versions