SAP Knowledge Base Article - Public

2826691 - Payroll Information Error "We can't process this request because payroll is not configured for the country of employment. Please check with your Admin"

Symptom

When trying to access the payroll information portlet  you received the following error below:

 

"We can't process this request because payroll is not configured for the country of employment. Please check with your Admin"

PayrollInfo_Error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SuccessFactors Employee Central

SuccessFactors Payroll

Cause

Issue is due to Country was made inactive.

Resolution

Set the Country status as "Active"

To check/correct the configuration of the country specific for an employee, please go through the following steps below:

1. Go Admin Center

2. Manage Data

3. Country

4. Select the country name.

For example below country in used is "USA"

ManageData.png

Keywords

Payroll Information Portlet , KBA , LOD-SF-INT-MAS , SAP Payroll Mashups , Problem

Product

SAP SuccessFactors HCM Core 1902