SAP Knowledge Base Article - Public

2826661 - Offline Courses Not Working on Android Phones - LMS

Symptom

  • When launching LMS content courses in offline status on Android devices, the content it is not launching at all. 
  • It was specified in the product road map this functionality would be available on February 2019.
  • Mobile users are using provided Android devices and offline player will be their main option to take courses.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Launch any mobile enabled content on Android device in offline mode
  2. Course does not launch

Resolution

  • Currently, the Offline Mobile functionality is only available for iOS and not on Android.
  • Please refer to the Mobile Learning Overview information on the Help Portal:

Mobile Learning App Features

Offline IOS Only.jpg

Keywords

SF, success factors, won't display, blank, LMS, Apple, operating system , KBA , LOD-SF-LMS-OLP , Offline Player , Problem

Product

SAP SuccessFactors Learning all versions