SAP Knowledge Base Article - Public

2826400 - What is the time expected for the Assessment Email to be received by the candidate - Recruiting Managment

Symptom

Is there an expected amount of time for the candidate to receive the email from its assessment after it has been triggered?

Environment

SAP SuccessFactors Recruiting Management

  • Assessment Integration

Reproducing the Issue

  1. Place the candidate on the Assessment status;
  2. Trigger the assessment;
  3. Wait for assessment notification to be delivered;

Resolution

When the assessment is triggered, some information about the candidate/applicant is sent over to the Assessment Vendor. That information is necessary so the candidate can successfully complete its assessment. Once the information is received by the vendor, it processes, creates the assessment process and send a confirmation back to SuccessFactors, which will then trigger the assessment notification to the candidate.

If the e-mail notification takes a while to be receive by the candidate, this is because SuccessFactors is waiting for the vendor confirmation back, so the candidate has an Assessment URL to access, which will be sent to the candidate on the invitation sent via e-mail.

Keywords

Assessment, Integration, email, e-mail, notification, time, delay, longer, expected, candidate, receive, trigger , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions