SAP Knowledge Base Article - Public

2825895 - Email Campaigns - Enhance message to show no consent means no emails. Candidates not giving consent to receive marketing emails will not get email campaign emails .

Symptom

Email Campaign Emails will be sent only to recipients who have consented to receive marketing emails and opted to hear more about other job opportunities.

Environment

  • SuccessFactors Recruiting Marketing - All Versions
  • SuccessFactors Recruiting Management - All Versions

Cause

Expected Behavior .

Resolution

As per the standard process "Email Campaigns" configured for candidates will be getting triggered only to the candidates who have given consent to receive "Marketing Emails".

We have an enhanced message added in the feature from the latest Q3-1908 release where users we will be able to view the message as above while scheduling "Email Campaign emails" .

Enhanced Send Email popup 2019-06-21.png

See Also

 https://help.sap.com/viewer/DRAFT/966719531e224b02862b6f7ea1943ef4/1908/en-US/2efdb98d41e2445e868baa4067c312e2.html

Keywords

Email Campaigns , Not getting triggered to candidates , consent Marketing emails , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem

Product

SAP SuccessFactors Recruiting 1908