SAP Knowledge Base Article - Public

2825780 - Owner's Contact Details in Workflow Rules Placeholders

Symptom

You are unable to find Owner-Phone/Mobile and Owner-Email fields to be added in placeholders when creating workflow rule for Leads Business Object.

Environment

 SAP Cloud for Customers.

Reproducing the Issue

  1. Go to Administrator workcenter.
  2. Go to Workflow Rules view.
  3. Click on New button to create a new Workflow rule.
  4. Enter the Description and select the Business Object as 'Leads'.
  5. Click on Next and go to step 3 'Define Actions'.
  6. From the drop down select 'Rule Type' as E-mail.

In the Placeholder section you want to maintain a placeholder for Owner-Phone/Mobile and Owner-Email but these fields are not availbale to be added.

Cause

Currently the fields Owner-Phone/Mobile and Owner-Email are not available in the Lead Workflow Business Object.Only Customer and Main Contact's email and phone/mobile fields are available.

Resolution

Kindly post this requirement on our Influence forum at:

https://influence.sap.com/SAPCloudforCustomer

If you need this functionality urgently you may contact your implementation manager to help with such requests or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html .

You can contact Cloud Service Center as follows:

a) If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder

b) If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Keywords

workflow , placeholders , owner , e-mail , phone , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer core applications 1908