SAP Knowledge Base Article - Public

2825638 - Unable to see Payment Method - Incoming Bank Transfer in Customer account monitor

Symptom

You want to create an Incoming Bank Transfer from Customer Account Monitor. But you are not able to see the Payment Method - Incoming Bank Transfer under drop down list of "Pay Manually By" option.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Receivables work center
  2. Click on Customer Accounts view
  3. Click on Customer Account ID
  4. Select the invoice for which you want to create an Incoming Bank Transfer
  5. Click on Pay Manually By option
  6. Here, you do not see the option - Incoming Bank Transfer in the dropdown list.

Cause

Any payment that can be initiated from the Company’s end will be enlisted in the Payment Methods. For e.g., in case of outgoing payments, a company can send bank transfers or checks, etc.

But for Incoming Bank Transfer, a company doesn't initiate it, but the customer does. The bank transfer payment appears directly in the Bank Statement because the account has been directly credited. This is the standard functionality.

Resolution

You have to create a bank statement and at the 3rd tab you can select the Incoming Bank Transfer, customer and enter the amount that you have received. Also, the same payment will appear in Payment monitor as Incoming Bank transfer.

See Also

https://answers.sap.com/questions/11622600/incoming-bank-transfer-in-customer-account.html

Keywords

Incoming Bank Transfer in Customer account, Incoming Bank Transfer , KBA , SRD-FIN-ACR , Receivables , Problem

Product

SAP Business ByDesign all versions