SAP Knowledge Base Article - Public

2825539 - Short Dump While Performing Address Validation in an Account

Symptom

When you are performing address validation (DQM Micro Services enabled) in an Account, system throws Exception/Short Dump

Environment

SAP Sales Cloud

SAP Service Cloud

Reproducing the Issue

  1. Go to Customers work center
  2. Edit an Account
  3. Go to Address tab
  4. Click the icon to validate the address

Cause

Cause for the issue is that you are using an URL in communication system (ADDRESS_VALIDATION) to call DQM

Resolution

URL address to be maintained in Communication System (Address Validation in C4C)

  • This URL should be associated with the Data Quality Microservice.
  • If it is incorrect URL then it may cause a dump
  • The URL for Data Quality Microservice can be found by logging into your SCP account through the SCP Cockpit and navigating to Services -> Data Quality Services -> Application URL

Does SAP support third-party address validation?

  • SAP does currently not support third party address validation

Maintain the correct URL in communication system and try again to validate the address

Keywords

KBA , LOD-LE-RC-ADR , Address , Problem

Product

SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911