SAP Knowledge Base Article - Public

2824818 - Error While Updating Work Ticket "Update not allowed for properties: ProcessorPartyName. Check metadata for ServiceRequestCollection"

Symptom

You are trying to update AssignedTo field in Work Tickets using Data Workbench but you get below error:

Update not allowed for properties: ProcessorPartyName. Check metadata for ServiceRequestCollection

Reproducing the Issue

  1. Go to Data Workbench workcenter
  2. Select Import view
  3. Select Update mode
  4. Search Service Request under Individual Objects
  5. Import the modified template

You get above error message in the Error File.

Cause

You have added value in Assigned_To column which is read only.

When you check the metadata of ServiceRequestCollection, ProcessorPartyName is not Creatable and not Updatable.

https://myXXXXXX.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/$metadata?$ServicerequestCollection

 

Resolution

Enter the value of only Assigned_To_ID, as ProcessorPartyID is a Creatable and Updatable field in the metadata.

Keywords

Data Workbench, ProcessorPartyName, Tickets, Service Request , KBA , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer core applications all versions