SAP Knowledge Base Article - Public

2824506 - Internal candidate receives an error message when accessing/accepting Online Offer - Recruiting Management

Symptom

When the internal candidate receives the email with the offer letter URL, after logging in receive an error message.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. The candidate receives an email with the offer letter
  2. Click on the link on the email to log into the instance
  3. Put credentials in the instance
  4. Receive error message

Cause

  • The candidate doesn't have permissions to the Careers tab
  • The login credentials are incorrect

Resolution

For a candidate to be able to access the My Offers tab, they must have the permission to access the Careers tab as well since the My Offers tab is located in this area and only shows up when the candidate receives an Offer Letter.

When the candidate receives the email with the link, the link redirects the user directly to the My Offers tab related to the applicationID linked to the candidate. Hence, no one else other than the candidate should be able to access the Offer Letter in My Offers tab. If a candidate has another user within the instance as well, they must log in using the credentials with which they have applied to the job requisition.

Keywords

a277e4cb94e634da4961859e6a80aa7c371c18bb, ef407d527844c42246b2ab53526e5e1dc44e92a7, candidate, access, offer, offer letter, cannot access offer letter, online offer, error accessing offer, error, accessing, logging, log in, log into, error opening offer, error accepting offer, accept offer, accepting, accept, approve. , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions