SAP Knowledge Base Article - Public

2824480 - Unable to select any Account Code values in Record Learning - Financial

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When an admin is attempting to view and select Account Code values within the Record Learning - Financial tool, the following error is generated

no permission.jpg

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Navigate to Users > Tools > Record Learning - Financial
  2. Populate all the required values from Step 1 through to Step 6
  3. In Step 6 select Edit

    step 6 edit.jpg
  4. Now attempt to select 'add one or more from list'

    add one or more.jpg
  5. Error is generated

Cause

There is a missing workflow which needs to be added to the role associated to the administrator

Resolution

  1. Identify the role which the administrator is using
  2. Add the Search Account Code workflow to the role and save.
  3. Request the administrator to try again and now they will have access to the Account Code screen

    account codes.jpg

Keywords

account code, workflow, Record Learning - Financial, Search Account Code, do not have permissions, view this page , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions