SAP Knowledge Base Article - Public

2823076 - Login page in RCM is not respecting language chosen in career page (RMK) - Recruiting

Symptom

  • When accessing the careers site in RMK, select the language Malay (Malaysia) (ms_MY locale), then click on View Profile, the header and footer coming from RMK is in Malay, but the login page and the candidate profile details are in English (or the default locale), when it should also be in Malay.
  • Candidate Profile page shows up the language dropdown as ???LOCALE_ms_MY??? and it's not in Malay

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
  • Candidate Account Simplification
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Access the Career site in RMK
  2. Select the Malay (Malaysia) language (ms_MY)
  3. Click on Lihat Profil (view profile)
  4. It will redirect you to RCM Candidate Profile login page
  5. Header and footer from RMK will be in Malay (ms_MY) and the login page part will be in English (or other default locale)

Cause

The site locale in RMK is selected ms_MY, while RCM only supports Bahasa Melayu (Malay) (bs_BS). Hence, when clicking on View Profile, RCM will show up the default locale, but RMK will remain using the locale defined there.

Resolution

To resolve this issue, it would be needed to select another RMK Site Locale, that is bs_BS, to match Malay's (Bahasa Melayu (Malay) (bs_BS)) language supported in BizX instance.

PLEASE NOTE: If you remove another locale from RMK and save it, all the configurations for it in Career Site Builder will be deleted. Hence, if both languages can use the same wording, a best practice would be to first add the bs_BS locale to RMK site, configure everything as it is in ms_MY, then delete the ms_MY locale from RMK.

If you think BizX should also support Malay (ms_MY) language and that it would be a good feature for SAP SuccessFactors Recruiting Management, please, submit this idea in our Influence page, where you can suggest new ideas and improvements to the SuccessFactors products. To request an enhancement, please, access the following link: Influence Page.

You can also check the following KBA for more information regarding on how to request an enhancement request:

2090228 – How to submit enhancement requests for SAP SuccessFactors products

See Also

Influence Page

2090228 – How to submit enhancement requests for SAP SuccessFactors products

Keywords

recruiting login page, ???LOCALE_ms_MY???, malay, rcm login, rcm candidate profile, candidate, profile, language not supported, header and footer in malay, login page in english, login in another language, login not using language from rmk, recruiting marketing, header, footer, rmk, login page. , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Recruiting all versions