When attempting to click on any User in the User Search the following error message appears:
"A communication error has occurred. Please log in again."
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Learning
Reproducing the Issue
- On Learning Admin side go to User
- Search for users
- Select any individual user
- Receive error message
There is a overridden configuration on Customer's environment: CompensationHierarchy.enabled=
The CompensationHierarchy.enabled= feature is no longer supported by the system and needs to be deleted.
Please follow the steps below to delete it:
- Go to System Admin >
- Configuration >
- Module Tab >
- AdvanceStudent >
- Search for: CompensationHierarchy.enabled=
- Delete the configuration line
- Apply changes
Communication error, CompensationHierarchy.enabled= , KBA , LOD-SF-LMS , Learning Management System , Problem