SAP Knowledge Base Article - Public

2822237 - Export of Account Visits Details Brings 0 Records

Symptom

You have maintained data under the Visits tab of an Account. But the export of the Account Visits Details object using Data Workbench brings 0 records for this Account.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Data Workbench work center.
  2. Select Export.
  3. As Standard Object, select Account Visits Details.
  4. As Filter, select Account ID as field and enter one Account ID.
  5. Click Next and complete the export.
  6. Total Records are shown as 0.

Cause

The Account Visits Details object relates to data in the Visits Details tab of an account, not to data in the Visits tab. But for this account, no data is maintained under the Visits Details tab.

Resolution

The visit information maintained under Visits tab of the Account will be available in the root Account object.

Keywords

Account visit details, Export, OData, Visit details, Visit, zero, null, , KBA , LOD-LE-BP-BP , Business Partner , Problem

Product

SAP Cloud for Customer add-ins all versions