SAP Knowledge Base Article - Public

2822097 - Content display - Customer/Third Party Sharepoint or other file hosting server

Symptom

Content files like PDF, MP4, Word, Excel documents are not automatically displayed/loaded in the screen. Instead, users have to access the sharepoint site and click to view the desired document.

Environment

SAP SuccessFactors Learning

Cause

The way content is handled and/or displayed in the Sharepoints or other content servers cannot be controlled by SAP SuccessFactors Learning.

Resolution

There are 2 possible solutions for this issue.

  1. Administrators from the platform need to be engaged to check the possibility to fulfill this need. In short, the application hosting the content needs to support a URL pointing directly to the desired file.
  2. Utilize SuccessFactors iContent, which already supports the URL pointing directly to the desired file. For more information about what is and how to request iContent service, please refer to the SAP Notes 2318240 and 2416189.

Keywords

Content in sharepoints, sharepoint, display content, content does not display, hosting content in other server , KBA , LOD-SF-LMS-CNT , Content , How To

Product

SAP SuccessFactors Learning all versions