SAP Knowledge Base Article - Public

2821003 - Solution Diagnostics is not Updated

Symptom

You want to identify potential issues regarding the  performance and stability of your tenant, but you see that the solution diagnostics is not updated.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator workcenter
  2. Go to General Settings view
  3. Go to section System Administration
  4. Select Solution Diagnostics

Here you see that the data is not updated in reference to the latest changes made.

Cause

All content of solution diagnostics is refreshed every Tuesday at 00:00:00 via a back ground job. So, if you are making changes on Wednesday, it will be reflected only after the next run.

Resolution

This is an expected system behavior as the background job that populate this content runs on a weekly basis.

Keywords

Administrator, System Administration, Solution Diagnostics, content , KBA , LOD-CRM-ADM , Administration UI , LOD-CRM-APM , Application & Performance Management , How To

Product

SAP Cloud for Customer add-ins all versions