You want to use a KUT field of type E-Mail as placeholder in your workflow rule. The field is not available.
SAP Cloud for Customer
Reproducing the Issue
Prerequisite: You have created a KUT field ABC (ABC represents the field label) of type E-Mail for any business object (BO) DEF (DEF represents the name of the BO).
Go to the Administration work centre.
- Go to the Workflow Rules view.
- Click New.
- Create a workflow rule for the BO DEF.
Result: the KUT field ABC is not available as placeholder.
KUT fields of type E-Mail are not supported for placeholders in workflows because of technical limitations.
The alternate solution for this is to create the same fields of type text and store the e-mail address in them. These fields will appear as placeholders for workflow rules.
Placeholder, workflow rule, email, e-mail, KUT, extension , KBA , LOD-CRM-WKF , Workflow , Problem