SAP Knowledge Base Article - Public

2820800 - KUT Fields Of Type E-Mail Not Available As Placeholders In Workflow Rules

Symptom

You want to use a KUT field of type E-Mail as placeholder in your workflow rule. The field is not available.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite: You have created a KUT field ABC (ABC represents the field label) of type E-Mail for any business object (BO) DEF (DEF represents the name of the BO).

  1. Go to the Administration work centre.
  2. Go to the Workflow Rules view.
  3. Click New.
  4. Create a workflow rule for the BO DEF.

Result: the KUT field ABC is not available as placeholder.

Cause

KUT fields of type E-Mail are not supported for placeholders in workflows because of technical limitations.

Resolution

The alternate solution for this is to create the same fields of type text and store the e-mail address in them. These fields will appear as placeholders for workflow rules.

Keywords

Placeholder, workflow rule, email, e-mail, KUT, extension , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions