SAP Knowledge Base Article - Public

2820043 - Values in Multi Value Extension Field Not Getting Selected in Edit Mode

Symptom

While editing a document multi values is not getting selected.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Login to RUI/FIORI.
  2. Go to the workcentre. Example Go to Service->Tickets on RUI.
  3. Open ticket eg:XYZ.
  4. There will be a Multi value extension field with values eg:‘Bearing, Unit & Housing’,’Mechatronics’
  5. Edit the ticket and ‘Bearing, Unit & Housing’ value disappears.
  6. Save the ticket and value is appearing again.This behavior only happens in the Fiori client.

Cause

In the MultiValue Drop down, we cannot use "," inside values(like "Bearing, Unit & Housing", this value has "," after "Bearing"). Because "," is used as separator internally. At the code level it is used to separate the values, so two values are becoming three based on ",". So RUI is not recognizing the other value properly.

Resolution

Separate the value by some other separator.

Keywords

MultiValue, Dropdown,Separator , RUI , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer add-ins all versions