SAP Knowledge Base Article - Public

2819439 - I9 Form Shows Incorrect Date Format for Date fields - Onboarding

Symptom

The date in the standard I-9 form displays an incorrect date format. There are different date format seen (UK and US, for example) for date fields in the form. It does not follow the date format of the user's default language setting.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding - All Versions

Reproducing the Issue

  1. Generate the US I9 form on Signature Step
  2. Look for Today’s Date & signed date fields
  3. UK format date (DD/MM/YYYY) is shown, instead of US (MM/DD/YYYY)

Cause

Different default locale set in SuperAdmin > Locales:

en-GB English (United Kingdom) default

When there is no Form Culture defined in the form, it will use the default locale set in Super Admin for some date fields.

Resolution

Set 'Form Culture' for the I9 form:

  1. Go to Onboarding > Reference Files > Forms > PDF Forms > click on 'I9 Feature Forms- Onboarding'
  2. Select 'US I9' form in the right hand side > click on 'Edit'
  3. In the 'Form Culture' field add 'en-US' 
  4. As a result the date format for US I9 form will be specific to Locale en-US.

I9 form.png

I9 form2.png

See Also

2484254 - How to set the UK date format in Forms

2160567 - How to setup UK date format - dd/mm/yyyy - in Date Format field in Panel Designer. Onboarding – All versions.

Keywords

default, locale, form culture, culture, format, date, format date, date format , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding