SAP Knowledge Base Article - Public

2818587 - Cannot Open Activity Generated by Notification [Notifications] - Onboarding 1.0

Symptom

  • Cannot open activity generated by a Notification
  • When clicking Notification Activity, it directs to Work Queue only

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

 When Notification Activity is clicked in Work Queue, it does not direct to the Panel

Cause

Notification was previously completed and restarted; a form is also mapped to sign and was removed.

Resolution

For Live Customer(s)

Intervention from support team is required and you may reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2818587 - Cannot Open Activity Generated by Notification
  • Component: LOD-SF-OBD-EML

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to rectify the error at the back end
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Keywords

Notifications, Panel, Activity, Cannot Open , KBA , LOD-SF-OBD-EML , Emails and Notifications , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding all versions