SAP Knowledge Base Article - Public

2818468 - Cannot add "Integration" under "Custom Activities" in some ISC events - SuccessFactors Intelligent Services Center

Symptom

You would like to know why "Integration" cannot be found inside "Custom activity" for some Intelligent Services (ISC) events.

Environment

  • SuccessFactors HCM Suite
  • Intelligent Services Center - ISC
  • Integration center - IC

Reproducing the Issue

  1. Navigate to Intelligent Services
  2. Select the "Change in Name" event (we used this one for example, but the same applies for other events too)
  3. Review the "custom activities" that are available for this event
  4. only Event Connector and DocuSign is found
  5. You cannot add one "Integration" center activity

Cause

Some of the events are smart suite events like learning and Onboarding .

These events are subscribed in LMS/ONB system which is different stack and IC can't be triggered from there. This is a technical challenge.

Some of the events don't have entities in SuccessFactors Odata metadata, so we can't support those events.

Resolution

According the explanation written in "Cause" of this KBA confirmed with our engineering team, some events will not have the "Integration" / Integration center option available inside the "Custom Activities" in Intelligent Services Center. This is the expected behavior and we do not have one workaround for this case.

See Also

Keywords

Cannot add "Integration" under "Custom Activities" in some ISC events - SuccessFactors Intelligent Services Center, HCM Suite, Integration Center, cannot be found, not available, IC , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , LOD-SF-PLT-ISC , Intelligent Services , How To

Product

SAP SuccessFactors HCM Suite all versions