SAP Knowledge Base Article - Public

2816751 - Cannot Filter by Service Category Field in Reports or Data Sources


When reporting, if you apply filter criteria for field Service Category in report selection, no report results are retrieved.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Analytics work center.
  2. Go to the Design Reports view.
  3. Find and open report XYZ (XYZ represents the report name).
  4. In report selection, open the value help for field Service Category.
  5. Select any valid entry and click OK.
  6. Update the report results.
  7. No results are displayed in report.


The Service Category field is an UUID compound field and hence selecting and filtering value on this field is not supported.


Please use the characteristic field 'Service Category ID' to fulfill your requirement.


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