SAP Knowledge Base Article - Public

2816726 - Instance Sync Wizard not Completing when Selecting MDF Data

Symptom

Instance Sync Wizard not Completing when Selecting MDF Objects

Environment

       SAP Successfactors HCM Suite

Reproducing the Issue

1. Navigate to Instance Sync Wizard.

2. Select more than 200 objects which are available for MDF Data.

3. Instance sync wizard page will hang in the Summary section.

Cause

Currently, 200+ MDF data objects cannot be selected due to performance and data issues.

Resolution

  • Current workaround is to sync MDF data by batches.
  • Engineering is analyzing the root cause of this and will update the result at the end of 1911 release which is scheduled after Dec. 6, 2019.

Keywords

instance sync wizard hang, sync not completing, sync MDF wizard error, instance sync not complete , KBA , LOD-SF-PLT-SYN , Instance Synchronization , Problem

Product

SAP SuccessFactors HCM Suite all versions