SAP Knowledge Base Article - Public

2815613 - SAP Analytics Cloud doesn't allow to use the same email address because it says that the SAML user mapping for that email address is already in use

Symptom

  • Delete a user in SAC because the user name was misspelled
  • Try to add it back and it will not let you save it
  • Compain that it is already in use

Environment

  • SAP Analytics Cloud 2019.19.3

Cause

  • This issue is happening on the internal users list as it was having an empty email for that particular user

Resolution

  • Delete completely the user and add it back

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-BR , Digital Boardroom (DiBo) , LOD-ANA-PL , Planning Functionality, Planning Models , LOD-ANA-PR , Predictive Scenarios, Smart Predict , Problem

Product

SAP Analytics Cloud 1.0