SAP Knowledge Base Article - Public

2815591 - Error when select date with calendar tool - SAP SuccessFactors

Symptom

When the customer try to select the date in the calendar tool in the Portlet at People Profile, the system provides an error.

  • An application error occurred. Check the console log for more details.

Kba_1Error.jpg

Environment

SAP SuccessFactors Employee Profile (All Versions)

Reproducing the Issue

  1. Open the Configure People Profile > Select the Live Profile Background Information Portlet > Choose the Background Element in the dropdown > Save

KBA_2error.jpg

  1. Go to My Employee File > Search the portlet and click in the Pencil to edit the data

KBA_3Error.jpg

  1. Click in ADD… > Write the data name > Click in the Calendar Tool and select a date in the past.

KBA_4Error.jpg

  1. Click in Save and See the error occurring. 

Kba_1Error.jpg

Cause

In data model should have some error in the max-leght (max-length="x") in the code to the Date.

Resolution

If you are working with a Implementation Partner, please ask them to follow the steps bellow.

If you don't have a Implementation Partner working with you, please open an incident to LOD-SF-EP-JPB to solve the issue in your data model.

Provide all the information bellow:

- Portlet occuring the error;

- Support Access to the instance that you're experiencing the error.

In Provisioning: 

  1. Open the Provisioning; 
  2. Search Data Model Import/Export;
  3. Export the Data Model;
  4. Open the Data Model with Notepad++;
  5. Found the Background Element in the Data Model;
  6. Edit the max-length="x" to max-length="128";
  7. Save the document in Notepad++ and Import again in Provisioning;
  8. Re-open the instance and repeate the process to add date in the portlet;
  9. The data in the portlet will be successfully saved. 

Keywords

background, element, job profile builder, data, model, employee, profile, successfactors, date, error, aplication, tool, calendar, max-leght, select, EDU-14415, LOD-SF-EP , KBA , LOD-SF-EP-PP3 , People Profile (PP3) , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core 1905 ; SAP SuccessFactors HCM Suite all versions