SAP Knowledge Base Article - Public

2815140 - Message "Unable to retrieve data from the datasource" appears when pinning one chart with dynamic time range filter applied to selected widget only based on Live BW model in SAP Analytics Cloud (SAC)

Symptom

Message "Unable to retrieve data from the datasource" appears when pinning one chart with dynamic time range filter applied to selected widget only based on Live BW model in SAP Analytics Cloud (SAC)

Environment

  • SAP Analytics Cloud 2019.8.16
  • SAP BW 7.40 SP18

Reproducing the Issue

  1. Log on to SAC tenant.
  2. Create a story with one chart on Live BW model.
  3. Add an Input Control on BW Time dimension (i.e., [Calendar day]) as Dynamic Range.
  4. Open Input Control Configuration panel and then apply the dynamic input control to the chart only.
  5. Save the story and switch to View mode.
  6. Click Pin to Home icon from action menu of the chart.
  7. Navigate to Home page and check the tile for the chart.
    => Message "Unable to retrieve data from the datasource" appears without any data displaying in the chart.
    => This issue doesn't happen in the following scenarios:
          - Apply dynamic time range filter on all widgets
          - Apply static time range filter to selected widgets 
          - Apply member filter on other dimension to selected widgets

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, pin, home, tile, chart, filter, page, input control, time, date, range, dynamic, bw, calendar day, apply, all, selected , KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0