SAP Knowledge Base Article - Public

2814789 - Define Account Selections is Missing in Realignment Runs

Symptom

'Define Account Selections' option is missing when creating a new Realignment Run.

Environment

SAP Cloud For Customer.

Reproducing the Issue

  1. Go to Sales workcenter.
  2. Go to Realignment Runs view.
  3. Click on New.
  4. From the 'Select Account' tab  , 'Define Account Selections' option is missing. 

Cause

This is because you have scoped the question 'Do you want to use account filters to create realignment runs?' in Territory Management.

Resolution

Kindly descope the above mentioned Scoping question.

You can follow the below mentioned steps:

  1. Go to Business Configuration workcenter.
  2. Go to Implementation Projects view.
  3. Select the project and click on Edit Project Scope.
  4. Navigate to Step-4 Questions.
  5. Expand Sales --> Account and Activity Management --> Territory Management.
  6. Descope the question 'Do you want to use account filters to create realignment runs?'
  7. Click on Next and Finish to save the scoping changes.

Keywords

realignment runs , account , selection , KBA , LOD-CRM-TM , Territory Management , Problem

Product

SAP Cloud for Customer add-ins all versions