SAP Knowledge Base Article - Public

2814581 - Android Mobile App displays a "x" button over layed on top of the content.

Symptom

When a user accesses the SAP Learning conent by successfactors. The user has a "x" displayed by the app and not the content that when clicked closes the content. This "x" is overlayed on top of part of the content that need to be selected by the user.

Environment

SAP Learning Managment System

SuccessFactors Mobile Android

Cause

When content renderer is turned on, this "x" is displayed to allow the user to be able to exit out of a full screen mode. Previously users would not be able to exit the content gracefully and would have to start the coruse over. This resolves that issue.

Resolution

Until the operating system provides a better way for users to escape from fullscreen mode when in a application, this "x" will be displayed and used to prevent force quiting out of the application. This is by design and the "x" button is intended to be displayed. If needed please check with your content vendor/creator to conform to the display of this button so that the content will be able to be navigated around this button being displayed.

Keywords

Android, Google, App, Mobile , KBA , LOD-SF-LMS-MOB , Mobile Application , How To

Product

SAP SuccessFactors HCM Core 1902