SAP Knowledge Base Article - Public

2814471 - Candidate Name tokens are displaying wrong name of the candidate in Correspondence portlet - Recruiting Management

Symptom

In the Correspondence section/portlet of the Application page, the emails that were sent to candidates are displaying the wrong candidate's name in the subject when using tokens [[CANDIDATE_FIRST_NAME]] and/or [[CANDIDATE_FULL_NAME]]. However, if we open the email window, in the subject it will show the correct name.

Environment

SAP SuccessFactors Recruiting Management

Cause

In the database the subject with the token was being treated as a common subject when sending emails to multiple candidates.

Resolution

The Engineering team is working on the code fix for this issue, and the fix is scheduled to be deployed on b1908 release (Internal task number: RCM-64832).

Keywords

wrong name in the correspondence portlet, CANDIDATE_FIRST_NAME, CANDIDATE_FULL_NAME, candidate first name, candidate full name, candidate name, wrong candidate name, wrong correspondence section , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions