SAP Knowledge Base Article - Public

2814384 - How to set Free / Busy permission in outlook to find availability for Interview Scheduling - Recruiting Management

Symptom

 When trying to find availability for interviews there is an error message for possible causes, one of those is related to calendar avilability.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. When scheduling an interview, you try to find the interviewer availabilty
  2. There is an error message with few possible causes  

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Cause

This is an Outlook / Exchange / O365 setup, and is not managed by SFSF or SAP.

Each customer have their onw email security policies, and this should be cleared with network admins.

Resolution

Bellow you can find official Microsoft articles showing how to enable this visibility:

Using Outlook: https://support.microsoft.com/en-us/help/3079932/users-can-see-only-basic-free-busy-mailbox-information

Using O365 Webmail : https://support.office.com/en-us/article/share-your-calendar-in-outlook-on-the-web-7ecef8ae-139c-40d9-bae2-a23977ee58d5

Keywords

free, busy, time, interview, availability, calendar, default calendar permission, Free/Busy time, interview Scheduling , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To

Product

SAP SuccessFactors Recruiting all versions