SAP Knowledge Base Article - Public

2814327 - Notification Status Shows Failed in Onboarding

Symptom

  • Notification status shows failed in the message queue in Onboarding
  • Outgoing messages are failing in the message queue
  • In the message notification, the recipients to: and cc: are blank in Onboarding
  • The Offboarding message notification to the team is stuck in the message queue

Environment

SAP SuccessFactors Onboarding

Resolution

  • Check if the correct key is defined in SuperAdmin > Named User Types.
  • Check the HRData record of the user for whom the notification is failing and make sure the key which is defined in Named User Types is present.

Keywords

SF, Success Factors, ONB, OBD, On Boarding, Off , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding