SAP Knowledge Base Article - Public

2813821 - Catalog Subject Area Banner not Appearing in Catalog Search

Symptom

  • When searching subject area through the catalog search, the subject area banner does not appear.
  • The subject area banner appears when selecting 'Browse by Subject Area' but not when selecting 'Subject Area' in the catalog's 'Refine By' section.

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

On the LMS user side:

  1. Click on the link for 'Browse all courses' under find learning.
  2. Select 'Browse by Subject Area' and select a subject area.
  3. The subject area banner appears.

Subject Area Banner.PNG

  1. Click on the link for 'Browse all courses' under find learning.
  2. Select a subject area under the 'Refine By' options.
  3. The subject area banner does not appear.

No Subject Area Banner.png

Cause

The LMS has two different features: 'Browse Catalog' and 'Catalog Search'.

Browse Catalog supports the headers, because you are ALWAYS choosing a subject area ONLY.

Catalog Search does not, because you may be applying any number of filters including a full text search.

Resolution

To see the catalogs subject area banner, the user must use the browse catalog feature by utilising the 'Browse by Subject Area' option.

Keywords

Catalog Search, Browse by Subject Area, Refine By, Catalog Banner, , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions