SAP Knowledge Base Article - Public

2813533 - "This content cannot be displayed in a frame" error displayed when accessing SuccessFactors system

Symptom

Users with password login method receive "This content cannot be displayed in a frame" error when navigating through the BizX platform with SAP Enable Now Web Assistant enabled.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

1. Users assigned to password loginMethod access the system using the login URL https://<yourdatacenterURL>/login?company=<yourcompanyID>&loginMethod=PWD
2. When logged in, the below error message is displayed after navigating through different funcionalities:

Error.png

Cause

Partial Organization Single Sign-On is enabled.
User's loginMethod is configured as password.

Resolution

One of the pre-requisites for successfull setup and usability of Enable Now Web Assistant, is for Single Sign-On to be enabled in the backend of the instance.

However, when "Partial Organization Single Sign-On" is enabled, it means some individuals can use the Legacy Sign-in page with username and password to login. Those users will face the error dialog "This content cannot be displayed in a frame" and it is caused by login failed to Web Assistant.

For an user to access the instance and use Web Assistance without any issues, they need to be assigned to SSO loginMethod.

See Also

KBAs:

2088837 - SSO: Partial Organization Single Sign-On - BizX Platform
2477680 - Info Center for SAP Enable Now
2715476 - Prerequisites for SSO configuration of SAP Enable Now Manager (Cloud Edition)

SAP Help portal:

SAP Enable Now Web Assistant Integration

Keywords

SuccessFactors, BizX, HCM Suite, Platform, Enable Now, Web Assistant, SAP Enable Now Web Assistant, error, SSO, Single Sign-On, Partial Organization Single Sign-On, Partial SSO, loginMethod, prerequisites , KBA , MOB-UIA-TUT , Web Assistant , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Core 1905