When using surveys of category "Satisfaction", no attachments are allowed.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Surveys work centre.
- Go to the Surveys view.
- Create or open a survey of category "Satisfaction".
- During Design time you cannot add attachments to questions while adding them.
- Click Simulation
Result: There is no option to add attachments for survey type satisfaction.
There are two survey flavours in the system: internal & external.
The Satisfaction survey is external, meaning for customers outside the C4C system/ non-C4C system users. For this, attachments are not currently supported.
Should your business require attachments to be made available, please post this new feature request on our influencer page: click your user icon at the top of the screen and choose 'Share Your Ideas' or go directly to: https://influence.sap.com/SAPCloudforCustomer.
Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.
Checklist Survey, category attachment , KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem