SAP Knowledge Base Article - Public

2812618 - Panels Skipping due to App Config Key set as True "NES.RedirectToSignPageIfDocumentsExist" [Super Admin] - Onboarding 1.0

Symptom

  • Panels are skipped
  • Step is moved to Signature Step

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

If "NES.RedirectToSignPageIfDocumentsExist" App Config Key is set as True, when a form is generated in PHV and it requires to have a signature in NES, the panels will be skipped for user (Candidate or Corporate Representative) to sign.

Resolution

For Live Customer(s)

To check why panels are skipping, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2812618 - Panels Skipping
  • Component: LOD-SF-OBD-PAN

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

 

For Implementation Partner(s) and Consultant(s)

Set the value of "NES.RedirectToSignPageIfDocumentsExist" App Config Key to False

Keywords

Skip, Panel, NES, New Employee Step, ONB-25081 , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem

Product

SAP SuccessFactors Onboarding all versions