SAP Knowledge Base Article - Public

2812525 - Territory Is Removed from Account after Execution of Action Derive Territory

Symptom

You noticed that the territory maintained in the account ABC (ABC represents the Account ID) was removed after you executed the action Derive Territory, and you would like to know why.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open the account ABC.
  4. Press Actions -> Derive Territory.
  5. The territory previously maintained is removed.

Cause

The Derive Territory action derives territories according to the Territory Management Rules. If the rules do not match with the data maintained in the account, then the previously territory will get removed.

Resolution

This is the standard behavior of the system.

You need to maintain a rule to match with the account ABC in order to have a territory assigned to this account after the execution of the action Derive Territory.

Keywords

Derive Territory, Territory Management Rules, Territories , KBA , LOD-CRM-TM , Territory Management , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions