SAP Knowledge Base Article - Public

2812377 - Message Center - Attachment sent by candidate via email is not captured in the Message Center

Symptom

When a candidate sends an attachment via email, the attachment is not being captured in the Message Center.

Environment

  • SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. System user (Recruiter, Hiring Manager,...) sends a manual email to the candidate to initiate the correspondence
  2. Candidate receives the email
  3. Candidate replies to the email and adds an attachment
  4. System user receives the email, but the attachment is not captured in the Message Center, it is missing

Cause

Currently it is not possible to view attachments sent by Candidates in the Message Center. Only the email is visible. This is an expected behaviour of the system.

Resolution

As this is a limitation of the product, please submit an enhancement request to see this functionality implemented in the future. Please refer to SAP KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products

See Also

2230628 - Expected Behavior – Enhancement Request

2090228 - How to submit enhancement requests for SAP SuccessFactors products

Keywords

Message Center, attachment. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors HCM Core 1905