You are in the Surveys OWL and see that the bin icon in the Actions column is disabled.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Surveys work center.
- Go to the Surveys view.
- Check the column Actions.
RESULT: The bin icon is disabled for some surveys.
Only surveys with Status In Preparation and without answers in the Results facet can be deleted.
If your survey does not meet the conditions to be deleted, you can set is as Obsolete. A survey with status Obsolete can no longer be assigned to new visits or activity plans.
If you wish to have a better knowleadge about what you can do with the different statuses in a survey, we recommend you read the Admin Guide > Survey Section.
delete, bin, survey, status, obsolete, active, in preparation, actions, , KBA , LOD-LE-SUR-ANA , Survey Analytics , LOD-CRM-ACT , Activities , How To