SAP Knowledge Base Article - Public

2811673 - The option Delete is disabled in a Survey

Symptom

You are in the Surveys OWL and see that the bin icon in the Actions column is disabled.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Check the column Actions.
    RESULT: The bin icon is disabled for some surveys.

Cause

Only surveys with Status In Preparation and without answers in the Results facet can be deleted.

Resolution

If your survey does not meet the conditions to be deleted, you can set is as Obsolete. A survey with status Obsolete can no longer be assigned to new visits or activity plans.

See Also

If you wish to have a better knowleadge about what you can do with the different statuses in a survey, we recommend you read the Admin Guide > Survey Section.

Keywords

delete, bin, survey, status, obsolete, active, in preparation, actions, , KBA , LOD-LE-SUR-ANA , Survey Analytics , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions