SAP Knowledge Base Article - Public

2811437 - User Getting Error When Accessing E-mail Integration Workcenter: ISA-053: API is in Suspended operational mode

Symptom

When trying to access the E-mail Integration workcenter the user are receiving the error: ISA-053: API is in Suspended operational mode.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Logon to Cloud for Customer.
  2. Click on User Settings workcenter.
  3. The screen not load and appear the error ISA-053: API is in Suspended operational mode.

Cause

This kind of message appear when the Server Side Integration is being upgraded to a newer version.

Resolution

There is no action needed to solve this behavior, just wait and try again later.

Keywords

E-mail integration; groupware; server side integration , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1905