SAP Knowledge Base Article - Public

2811436 - SAP Jam email notifications are sent out with sender in different languages

Symptom

Our Jam email notifications are being sent out with the sender text in random languages

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. User updates a group in SAP JAM (ex. wall post)
  2. Users receive an email of the update
  3. The sender appears in a random language

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Cause

The behavior as reported is working as designed. This is due to the customization of the "SAP Jam" label via the "Admin Center | Text Replacement" or "Admin Center | Manage Languages".

Resolution

If you want to change the English "SAP Jam" to "Community", you should also have all the other languages specify "Community" for "SAP Jam" and not translate "Community" into just one language; otherwise, the SAP Jam system will not be getting "Community" for the "SAP Jam" reference from the main SuccessFactors system.

Note that there are other labels that by default will re-use the value of "COMMON_JAM". For example, the top navigation menu item for "SAP Jam" in the main SuccessFactors' system's header comes from the following label: COMMON_JAM_TAB=$(COMMON_JAM). If you want that top navigation menu item to say "Community", but with the translations for the various languages, then you can use "Admin Center | Manage Languages" to change the "COMMON_JAM_TAB=$(COMMON_JAM)" to "COMMON_JAM_TAB=Community" for English, "COMMON_JAM_TAB=Comunidad" for Spanish, etc. – while keeping the "COMMON_JAM" the same English value for all languages via "Admin Center | Text Replacement".

Keywords

SAP Jam, email notifications, email sender, email sender localized , KBA , LOD-SF-JAM-EML , Emails , Problem

Product

SAP Jam Collaboration 1902