SAP Knowledge Base Article - Public

2810492 - Unable to search "Org Chart Configuration" via Action Search


Unable to search for "Org Chart Configuration" via Action Search. No results are found.

However, the page can be searched via tool search in Admin Center, or accessing it in Admin Center > Company Settings > Org Chart Configuration.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM Core - Platform

Reproducing the Issue

  1. In Home page, use the Action Search, in the page header;
  2. Search for "Org Chart Configuration";
  3. No result is found:


  1. Go to Admin Center > In the Tool Search, type Org Chart Configuration;
  2. The configuration page is found:



Currently, there is a dependency on Succession Planning module, to search for “Org Chart Configuration” via Action Search. Thus, it is necessary to have Succession Planning enabled in Provisioning, for users to be able to search for this setting in Action Search.


This dependency with Succession Planning, have a side-effect for customers that do not have Succession License, and cannot enable Succession Planning in their instance. Therefore, this behavior was already reported to Product Management, that is working with Engineering Team on a proper solution to remove this dependency (SCM-13685).

The potential code fix for this issue is planned to be delivered in the b1908 release (Q3 2019), that will be deployed in Preview environment on August 9th, and in Production environment on September 6th.

In the meantime, the Org Chart Configuration page can be accessed by Tool Search or directly in Admin Center > Company Settings.


Company Org Chart Position OrgChart succession SCM license planning management cannot search searched no results , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-SCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors HCM Core all versions