SAP Knowledge Base Article - Public

2810473 - Custom Sales Phase Dropdown Values In Outlook Server Side Integration

Symptom

In Business Configuration you set your own Sales Phase configuration and doesn't use the standard values provided by SAP.

Inside the application, the Sales Phase field dropdown displays only your custom sales phase as expected, however in the Server Side Outlook side panel the dropdown for Sales Phase is showing all values, including those standard from SAP.

Environment

SAP Cloud For Customer

Cause

The dependent picklists are not fully supported by the add-in.

Resolution

This is the standard behavior of the system.

An alternative option may be to check the SAP Customer Influence Site to submit an idea.

Keywords

Sales Phase; Server Side Add-In; Groupware; Side Pane; Sales Cycle; , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , Problem

Product

SAP Cloud for Customer add-ins all versions