SAP Knowledge Base Article - Public

2810144 - "An unexpected error occurred, please contact your administrator" when using LUC 2.0 with SAML SSO enabled in SAP Analytics Cloud


  • The following error occurs when you create a live data connection to an SAP Universe with the BOE Live Data Connect 2.0.1 (LUC 2.0) with SAML SSO authentication enabled in SAP Analytics Cloud:
    • An unexpected error occurred, please contact your administrator
  • The following error appears in the Tomcat log:
    • Caused by: PKIX path building failed: unable to find valid certification path to requested target


  • SAP Analytics Cloud 2019.10.1
  • SAP BOE Live Data Connect 2.0.1

Reproducing the Issue

  1. Navigate to https://<tomcathostname>:<tomcatport>/sap/boc/ina/GetServerInfo
  2. Successfully log into the Custom Identity Provider (IDP).
  3. Observe the error message.


  • Missing certificate authority (CA) from the JRE cacerts truststore.
  • CA certificate is more than 128 bits.


  • Confirm the CA certificate is not missing from the CACERTS in JRE directory.
  • Confirm the CA certificate uses 128-bit SSL encryption.

See Also

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SAC, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem


SAP Analytics Cloud 1.0